Managed IT Services & Support
Ongoing support and maintenance for your systems and staff, under a structured arrangement with agreed service levels.
IT services & support · Nairobi, Kenya
IT That Keeps Your Business Moving.
From managed IT support and network infrastructure to cloud solutions and business software, Krisha Solutions helps businesses maintain, manage and improve their technology.
- Ongoing IT support and maintenance
- Networks, Wi-Fi and servers
- Cloud, hosting and backup
- One partner for your IT
What we do
All your IT needs under one roof
Instead of juggling separate suppliers for support, networking, cloud, software and equipment, work with one team that understands how it all fits together.
IT Infrastructure & Networking
Network setup and management, Wi-Fi, servers and rack organisation for an office network that stands up to daily use.
Cloud, Hosting & Backup
Cloud services and hosting support, plus backups that are set up properly and monitored.
Software Implementation
Implementation, configuration and support for the business applications your team depends on.
IT Consulting & Projects
Practical IT planning, and hands-on coordination of technology and infrastructure projects from start to finish.
Websites & E-commerce
Business websites and online shops, with maintenance and technical support once they are live.
IT Hardware & Equipment
Help choosing equipment that suits your business, and sourcing and supply of the hardware you need.
Not sure where to start?
Tell us what’s getting in the way and we’ll help you work out what your business needs.
Discuss Your IT NeedsWhy structured IT support
When IT is nobody’s job, small problems become business problems
Many growing businesses manage IT as they go: something breaks, someone calls a technician, the issue is patched, and everyone moves on until it happens again.
The same network problems keep coming back
Slow connections, dropped Wi-Fi and unexplained outages that get fixed for now but never properly resolved.
Infrastructure that grew without a plan
Cabling, switches and servers added over the years, with nobody quite sure how it all connects.
Backups nobody has checked
Backups that may or may not be running, and have never been tested to confirm that data can be restored.
Security concerns without clear answers
Uncertainty about who has access to what, whether systems are up to date and where the risks are.
Unplanned downtime
Staff unable to work while systems are down, and urgent fixes that cost more than planned maintenance would have.
No dedicated IT team
A manager or administrator looking after IT on top of their real job, or relying on whoever happens to be available.
Structured IT support breaks that cycle. Regular maintenance, clear responsibility and a partner who knows your environment won’t make every technology problem disappear, but they make problems less frequent, quicker to resolve and easier to plan for.
Managed IT services
Ongoing IT support with clear responsibility
With a managed IT arrangement, Krisha Solutions takes ongoing responsibility for supporting and maintaining your IT.
Your staff know who to turn to when something goes wrong, and your systems get regular attention rather than emergency fixes. We agree with you what is covered, how to request help and the service levels that apply, so everyone knows what to expect.
What’s included
- Ongoing IT support and maintenance
- Proactive maintenance and troubleshooting
- User support and technical assistance
- Coordination with your IT vendors
- Structured support arrangements and SLAs
Infrastructure services
- Network setup and management
- Wi-Fi and connectivity solutions
- Server installation, relocation and maintenance
- Rack organisation and infrastructure improvements
- Network troubleshooting and support
IT infrastructure & networking
A network and server setup you can depend on
Your network, Wi-Fi and servers carry everything your business does with technology.
We install, organise and maintain the infrastructure behind your office, from network setup and Wi-Fi coverage to server installation, relocation and rack organisation, so it is reliable, tidy and easier to support.
Our approach
Practical, business-focused IT
Technology decisions should make sense for your business, your budget and the people who use them every day.
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Understand
We start by learning how your business works, what is causing problems and what your team needs from its technology.
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Recommend
We explain the options in plain language and recommend what you genuinely need, not the most expensive solution.
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Implement
We carry out the work carefully and plan it to keep disruption to your operations as low as practical.
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Support & improve
We stay involved, maintaining what has been put in place and helping you plan the next improvements.
Who we work with
For established small and medium-sized businesses
We mainly work with businesses in Nairobi and elsewhere in Kenya that have around 20 to 150 employees and depend on their IT every day.
Most don’t have a dedicated internal IT team, or have a small one that needs support. We work with business owners, directors, operations and finance managers, office administrators and IT decision-makers. If your business is a different size, talk to us anyway.
- Accounting & audit firms
- Law firms
- Consulting & professional services
- Logistics & distribution
- Engineering & construction
- NGOs
- SMEs with business-critical IT
Powered by Krisha Solutions
Support for every client you manage, in one place
KrishaSure is our support-ticketing platform for IT service providers, MSPs and support teams: AI-assisted tickets, automatic SLA tracking and one dashboard for every client you support.
- AI-assisted tickets
- Automatic SLA tracking, in business hours
- One dashboard for every client
Get in touch
Let’s discuss your IT needs
Tell us about your business and what’s happening with your IT. We’ll talk it through and suggest practical next steps.